FAQs

How can I contact Veloria?

You can email us at veloriabeautyofficial@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Canada.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in CAD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at veloriabeautyofficial@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Every swipe of a dirty brush pushes sebum, dead skin cells, dust, and bacteria directly back onto your face. What looks invisible on the surface can cause long-term skin damage you don’t even see coming.

What’s Hiding in Your Brushes

Each use builds up layers of oil, dead cells, and bacteria. Without proper cleaning, every stroke is like painting your face with germs.

The Hidden Consequences

  • Clogged pores → acne and blackheads
  • Chronic irritation and redness
  • Dull, uneven skin tone
  • Risk of eye infections


Dermatologists estimate 7 out of 10 women don’t clean their brushes weekly, leading to faster aging and constant irritation.

Why Manual Cleaning Isn’t Enough

Washing make-up brushes by hand sounds easy, but it rarely works.

They collect new dust while drying, lose their shape, and never feel fully clean.

That’s why most people skip it and bacteria stay behind.

The Long-Term Risks

Using a dirty makeup brush daily is like applying an invisible layer of bacteria to your skin. Studies show some of the same germs found on makeup brushes can also be found in PUBLIC TOILETS.

What Experts Say

Makeup brushes should be cleaned at least once a week. If not, you significantly increase your risk of acne, irritation and skin infections; — Dr. Isabelle Moreau, Aesthetic Dermatologist

So... What's The Solution?

There is a fast, hygienic way to avoid all this. A solution that will cleans your makeup brushes without any effort and keeps them safe from bacteria.

Discover the solution →